Customer Support

We don’t hide behind a support ticketing system or canned answers – our system is simple: send us an email and someone will write back or give you a call.  Everyone at Family Rations is trained in customer support making our average response time less than 10 minutes.


Please send all inquiries to



Returns are accepted if product not as described, buyer pays return shipping fee.  Be aware the item may require shipment back to county of manufacture, not necessarily the United States.  Return fees can be higher than the value of the item.  Please reach out to Family Rations if you find our return policy unacceptable or return shipment cost too high, we always try to work with our customers for a mutually beneficial outcome.


Family Rations warehouse and administrative headquarters is located in San Diego, California.